Help & Support

Find answers to common questions and learn about our policies

Frequently Asked Questions

You can book an appointment by visiting our "Book Appointment" page. Simply select your preferred service, date, and time slot. You'll need to be logged in to your account to complete the booking.

We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and cash payments. We also work with most medical aid schemes for covered services.

A comprehensive eye test typically takes between 30-45 minutes. This includes a thorough examination of your eye health, vision assessment, and consultation with our optometrist.

Yes, we offer home visits for elderly patients or those with mobility issues. Please contact us to arrange a home visit appointment.

We require 24 hours notice for appointment cancellations. Late cancellations may incur a fee. You can cancel or reschedule appointments through your profile page or by contacting us directly.

Common signs include frequent headaches, eye strain, difficulty reading, or blurry vision. We recommend annual eye tests to monitor your vision health and determine if prescription changes are needed.

Policies & Information

Return & Exchange Policy

  • Frames: 30-day return policy for unused frames
  • Lenses: Custom lenses cannot be returned
  • Accessories: 14-day return policy
  • Conditions: Items must be in original condition

Warranty Information

  • Frames: 1-year manufacturer warranty
  • Lenses: 1-year scratch warranty
  • Repairs: Free adjustments for 6 months
  • Coverage: Normal wear and tear excluded

Privacy Policy

  • Your personal information is kept confidential
  • We do not share data with third parties
  • Medical records are protected by law
  • You can request data deletion anytime

Medical Aid Claims

  • We submit claims on your behalf
  • Coverage varies by medical aid scheme
  • Gap payments may apply
  • Contact us for specific scheme information
FAQ Assistant